I have already paid for a subscription but can't sign in without being returned to pay page

Question

I paid for a monthly subscription to ADOBEPACK @ $9.99 per month on 09/03 and tried to create a PDF today. Could not sign in to access program. Home sscreen requesting service selection and payment is the only page that appeared. How do I sign in. This is the 2nd day that I have attempted to sign in and could not. I would like credit for the days that I have been locked out once this is resolved.

H_Spector · Answer

Hi,Please verify your email address that you used when you subscribed.We, Adobe sent you 3 emails and one of them is "Welcome to Adobe"(email subjext) email that contains your email address and a link to verify the email.It seems that your current email address is not the one you used when you subscribed.Thank you.Hisami

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