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rhodaw2065
Participant
May 2, 2018
Answered

I have an account, but when I attempt to export, it sends me to pricing page - what to do?

  • May 2, 2018
  • 3 replies
  • 1020 views

I have an export PDF account, but when I attempt to export, it sends me to pricing page.  When I tried to even purchase, I receive a message that I already have the plan - what to do?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Rhodaw,

    We have checked your account, and found an active subscription of Adobe Export PDF. You should be able to access the service as subscription is up and running fine in your account.

    Adobe Export PDF Using Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

    You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

    I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

    For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    3 replies

    B
    BIN ZHAO28904183qzud
    Participant
    March 16, 2023

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 19, 2023

    Hi BIN ZHAO28904183qzud,

     

    Thank you for reaching out.

     

    Please remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

    Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

    B
    bradb70407103
    Participant
    May 4, 2018

    I'm having the same problem. Accessing through DC - already signed in on DC - and when I try combine files it takes me to the payment page. Once there it says that I already have a licence and cannot continue.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      July 18, 2018

      Hi Bradb,

      Sorry for the delay in response to your query.

      Your current account status says that you have discontinued the subscription currently. Not sure whether that had been an issue in this case or something else was causing the problem.

      Let us know if there is any further assistance is required.

      Regards,

      Akanchha

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      May 4, 2018

      Hi Rhodaw,

      We have checked your account, and found an active subscription of Adobe Export PDF. You should be able to access the service as subscription is up and running fine in your account.

      Adobe Export PDF Using Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

      You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

      You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

      I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

      Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

      For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

      Let us know if it still doesn't work.

      Regards,

      Akanchha

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