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I have an account for converting PDF documents to Word. Suddenly, I am told that Reader cannot access it. What can I do?

Forum|Forum|11 years ago
May 29, 2015
10 replies
1403 views

I have an account for converting PDF documents to Word. Suddenly, I am told that Reader cannot access this service. What can I do?

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Correct answer AadeshSingh

Hi Robert,

I will recommend you to uninstall Adobe Reader 10.1.8, restart your computer & then download latest Adobe Reader using this link Adobe - Adobe Acrobat Reader DC Distribution‌.

Sign in using your adobe ID to use the Export PDF services.

Let me know if you still experience any issue.

Regards,

Aadesh

pwillener

Legend

See https://forums.adobe.com/docs/DOC-5891

[topic moved to Document Cloud PDF Services forum]

AadeshSingh

Participating Frequently

Hi Robert,

Please let me know the exact dot version of Adobe Reader installed on your computer?

You can also use the Export PDF services online at https://cloud.acrobat.com/exportpdf.

[Note: Login using you Adobe ID on which you have Export df subscription]

Let me know if you still experience any issue.

Regards,

Aadesh

R

roberto48224362Author

Participant

Aadesh,

Thank you.

I have version 10.1.8

I am able to acces using cloud.acrobat/export.

I have been usiing the service fairly regularly,

and this inability was new.

Robert O'Neil

AadeshSinghCorrect answer

Participating Frequently

Hi Robert,

I will recommend you to uninstall Adobe Reader 10.1.8, restart your computer & then download latest Adobe Reader using this link Adobe - Adobe Acrobat Reader DC Distribution‌.

Sign in using your adobe ID to use the Export PDF services.

Let me know if you still experience any issue.

Regards,

Aadesh

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