i have an account.i'm trying to convert a pdf to xls and i keep getting the signup screen

Hello Bruces,

We apologize for the inconvenience caused, as per the description above, you are getting a subscribe page while converting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader using your current Adobe ID, and check for any pending updates from help>check for updates. Restart the machine after installing updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.