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Bernard F310578148q1o
Participant
July 13, 2023
Question

I have an Adobe Acrobat DC subscription that now is not allowing the tools to be used; ie export, et

  • July 13, 2023
  • 1 reply
  • 249 views

I have an Adobe Acrobat DC subscription that now is not allowing the tools to be used; ie export, etc.

 

Would very much appreciate a phone call from support- these posts waste my very valuable time.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 13, 2023

    Hi Bernard F310578148q1o,

     

    Thank you for reaching out.

     

    If you are using the desktop application, please ensure you are using Acrobat, not Acrobat Reader.

    Try reinstalling the application using the following steps:
    - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    - Reboot the machine
    - Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    Could you let us know what happens when you try to export the PDF? Did you check if you cannot export any of the PDFs? Are you trying to export PDFs online?

    More information will help us to provide you the correct information.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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