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tweedy41
Participant
December 12, 2014
Question

I have an export pdf account that i paid for - close to $100. never used it. now adobe acrobat can't recognize me and merge accounts?

  • December 12, 2014
  • 1 reply
  • 249 views

Why can't the accounts be merged and also be credited for what i paid to this already.?

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1 reply

Inspiring
December 12, 2014

Hi tweedy41,

Pleasesee Adobe ID, sign in, and account help. You'll need to Contact Customer Care  to have your accounts reconciled. I was able to find the account under the same email address that you use here in the forums. It looks like you ordered a subscription today, but that order hasn't processed yet.

A Customer Care agent should be able to help you get things sorted out.

Best,

Sara