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marcelad67725940
Participant
July 19, 2018
Answered

I have canceled my subscription and is charging the amount on my invoice?

  • July 19, 2018
  • 2 replies
  • 763 views

Cancelei minha assinatura a 1 dia atrás e não reembolsaram ?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Marcelad,

    We're sorry for the delayed response and inconvenience caused. AS per the description above, I can understand that you are getting charged to a canceled subscription of Adobe ExportPDF, Is that correct?

    I have checked the records with your current Adobe ID which you have used to sign-in on Adobe forums and found that the Adobe ExportPDF service was canceled on 7/19/2018 and the refund was also processed.

    You can check the status on Adobe.com, log in on Adobe.com, select Manage account>plans and products, you can also refer to Account and membership help

    If you need more clarification, you can also contact the Adobe support team through Contact Customer Care

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    2 replies

    V
    VINAY31631913grvv
    Participant
    August 12, 2023

    Hi, i have tried to cancel the pdf trial plan and it didnt happen because it showed an error in the credit card update ..and it also said if the credit card is not updated the plan would automatically cancelled ..yet my credit card charged monthly subscription ..when i tried to cancel it the same day my credit card got swiped twice for 5 times the monthly subscription amount 

    my registered email is yorucoach@vinaybabbar.com

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 13, 2023

    Hi VINAY31631913grvv,

     

    Thank you for reaching out.

     

    We have checked your account, and the subscription shows as canceled. I am afraid that we do not have access to the billing information.

    For billing-related information, please contact our billing team. They will be able to help you in this case.

    Please check your inbox. We have shared the information with you.

     

    Thanks,

    Meenakshi

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    July 31, 2018

    Hello Marcelad,

    We're sorry for the delayed response and inconvenience caused. AS per the description above, I can understand that you are getting charged to a canceled subscription of Adobe ExportPDF, Is that correct?

    I have checked the records with your current Adobe ID which you have used to sign-in on Adobe forums and found that the Adobe ExportPDF service was canceled on 7/19/2018 and the refund was also processed.

    You can check the status on Adobe.com, log in on Adobe.com, select Manage account>plans and products, you can also refer to Account and membership help

    If you need more clarification, you can also contact the Adobe support team through Contact Customer Care

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

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