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Mar 23, 2015 9:33 PM UTC
Question

I have just paid and I cannot download the program

I paid $89.99 from my checking account I cannot download

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    4 replies

    Inspiring
    Mar 23, 2015 9:38 PM UTC

    Hi martinh27635511,

    With Adobe PDF Pack, there's nothing to download. You just need to sign in to your account at https://cloud.acrobat.com using your Adobe ID and password. Before you log in, please clear your browser cache, and make sure that you're using a supported web browser (see System Requirements | Adobe Acrobat Pro and Online Services).

    If you're having trouble logging in, please let us know.

    Best,

    Sara

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    Mar 23, 2015 9:43 PM UTC

    ?I click on your link but still aske me to subscribe . I already paid i do not want to paid again. Please clarify or refund my money.

    Best regards,

    Martin

    [private information removed by moderator]

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    Inspiring
    Mar 23, 2015 9:48 PM UTC

    Hi Martin,

    It sounds like your order may still be processing--you definitely do not need to pay again. Please try again shortly--if you still can't log in, I'll see what I can find out.

    Best,

    Sara

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