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phedram60626309
phedram60626309
Participant
April 17, 2018
Question

i have just purchased pdf export?

  • April 17, 2018
  • 1 reply
  • 309 views

i have just purchased i think pdf export . i try to convert document from pdf tp a word document to edit . i signed in with email and password it is saying error . i dont have time for this can sombody contact me please and explain how to resolve issue .

phedra

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 18, 2018

    Hi Phedram,

    Sorry to hear about the inconvenience caused.

    I assume that you are accessing the Export PDF service via web browser and getting the Sign In error while exporting the pdf file?

    If this is the case, the you may check with a different web browser and try signing in https://cloud.acrobat.com/exportpdf

    If that doesn't make any difference, then you may refer to the help article here- An error occurred while trying to access the service | unable to connect to PDF services and try the troubleshooting steps suggested.

    For testing purpose, you may check whether you are able to convert the file using desktop application Adobe Reader DC or not?

    Adobe Acrobat Reader DC Install for all versions

    Let us know if that doesn't make any difference.

    Regards,

    Akanchha

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