Skip to main content
S
stanleyc91589814
Participant
February 14, 2018
Answered

I have lost the ability to gain access to create adobe PDF when I already have an account

  • February 14, 2018
  • 1 reply
  • 492 views

I have lost the ability to gain access to create PDF's form Word.

I already have an account

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello stanleyc91589814

    We apologize for the inconvenience caused, as per the description above, you are not able to create a PDF file from Word, Is that correct?

    The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, try converting the Word file to PDF using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    If you are using the free desktop version of Adobe Reader and facing issues, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after installation of updates.

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    February 14, 2018

    Hello stanleyc91589814

    We apologize for the inconvenience caused, as per the description above, you are not able to create a PDF file from Word, Is that correct?

    The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, try converting the Word file to PDF using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    If you are using the free desktop version of Adobe Reader and facing issues, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after installation of updates.

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices