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March 14, 2015
Question

I have paid a subscription fee of $23.88 to convert pdf to word document. This is not showing on my plan details

  • March 14, 2015
  • 2 replies
  • 603 views

I have paid a suscription fee to adobe to convert pdf files to word document following instructions on adobe. This does not show on my adobe plan and I am unable to convert documents.

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    2 replies

    Anubha Goel
    Participating Frequently
    March 23, 2015

    Hi lizw96165668,

    I just checked with your account using for the same email address that you use here, but I don't see any order history.

    Is it possible that you are signed up using a different email address?

    That said, it might take several hours to process your order fully, so there can be a delay when you purchase and when you can access your Adobe online service subscription.

    Regards,

    Anubha

    susanm34197411
    Participant
    March 17, 2015

    Hi liz96165668, I have the same problem.

    Anubha Goel
    Participating Frequently
    March 23, 2015

    Hey susanm34197411,

    Are you still facing this problem?

    Please Contact Customer Care and get your problem resolved.

    Regards,

    Anubha