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Anonymous
Mar 14, 2015 4:19 AM UTC
Question

I have paid a subscription fee of $23.88 to convert pdf to word document. This is not showing on my plan details

I have paid a suscription fee to adobe to convert pdf files to word document following instructions on adobe. This does not show on my adobe plan and I am unable to convert documents.

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    3 replies

    Anubha Goel
    Anubha Goel
    Participating Frequently
    Mar 23, 2015 7:53 AM UTC

    Hi lizw96165668,

    I just checked with your account using for the same email address that you use here, but I don't see any order history.

    Is it possible that you are signed up using a different email address?

    That said, it might take several hours to process your order fully, so there can be a delay when you purchase and when you can access your Adobe online service subscription.

    Regards,

    Anubha

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    susanm34197411
    susanm34197411
    Participant
    Mar 17, 2015 11:53 PM UTC

    Hi liz96165668, I have the same problem.

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    Anubha Goel
    Anubha Goel
    Participating Frequently
    Mar 23, 2015 7:56 AM UTC

    Hey susanm34197411,

    Are you still facing this problem?

    Please Contact Customer Care and get your problem resolved.

    Regards,

    Anubha

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