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christineferris125872
christineferris125872
Participant
Mar 20, 2015 4:41 PM UTC
Question

I have paid for a subsriciption and unable to convert a PDF to Word. When I click on "Convert" a box comes up indicating paid account but "convert" is now grey

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    2 replies

    Sara_Forsberg
    Inspiring
    Mar 20, 2015 10:34 PM UTC

    Hi christineferris,

    Are you still unable to access your subscription? If so, please clear the browser cache and then try logging in directly to https://cloud.acrobat.com.

    If you're still having trouble, please let us know.

    Best,

    Sara

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    christineferris125872
    christineferris125872Author
    Participant
    Apr 1, 2015 8:16 PM UTC

    Yes, still unable to access. Went to the link you indicated and recieve message that Adobe is not available.   

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