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R
remus101
Participant
June 8, 2018
解決済み

I have purchased Adobe Export PDF, and have an invoice, but each time i try to export my pdf's, Adobe asks me to purchse again?

  • June 8, 2018
  • 返信数 1.
  • 1197 ビュー

Can you help me, I have purchased Adobe Export PDF, have an invoice for my purchase, but each time I try to use it I am asked to buy it again?

このトピックへの返信は締め切られました。
解決に役立った回答 AkanchhaS8194121

Hi Remus,

We see that you are a subscriber of Adobe Export pdf service. So you should be able to convert the document following the steps mentioned below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

返信数 1

AkanchhaS8194121
AkanchhaS8194121解決！
Legend
June 13, 2018

Hi Remus,

We see that you are a subscriber of Adobe Export pdf service. So you should be able to convert the document following the steps mentioned below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

R
remus101作成者
Participant
June 13, 2018

Hi Akancha

Its odd. I dfo what I've always dne - I have had Export for 2 - 3 years, but now i get the subsrcibe prompt

and then if i try to subscribe - even though i do not need to I get this

Its never happened before - so this is most confusing!!!

Kind Regards

Stuart

AkanchhaS8194121
AkanchhaS8194121
Legend
June 19, 2018

Hi Stuart,

Even we have checked and confirmed that you have an active subscription of Export PDF service, so there shouldn't be any problem with activation.

Have you tried the instructions shared above?  If you already have the "Adobe Acrobat Reader" installed and services are working online via https://cloud.acrobat.com/ ,Then you may reboot the application and try "Sign Out" and "Sign In" back.

Let us know if its not working neither online nor through the application.

Regards,

Akanchha

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