I have purchased the product for converting PDF to word. $23.88 has been taken from my bank a/c Feb 26 So far I am unable to have the option on my "Tools" option to select "convert to Word"

I have been waiting on Chat Support for over 30 minutes!!!!!!

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What exactly means "unable"?

[topic moved to Acrobat.com Services forum]

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It is not highlighted as an option.

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I was subscribed, paid up, all done my end. Plus 4 hours on the phone and on-line today to find an answer.

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