I have signed up for adobe.com to be able to convert adobe documents to word document. I have an account and have been billed but have never been able to access the service. It dumps me to sign up for a new subscription. I have already paid for an a

Hi Mike,

I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.

I apologize for the inconvenience.

Best,

Sara