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bsja22228670
Participant
Jan 28, 2016 4:56 PM UTC
Answered

I hit the "Convert button" so i can convert PDF document from Reader DC to Word and Acrobat asks me to buy the product (which I have already bought and have ID and password).

Does anyone have any idea why my document doesn't convert and Adobe asks me again to sign in - I sign in and here we go again...

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Jan 29, 2016 12:39 PM UTC

    Hi bsja22228670,

    Make sure you are Signed In Adobe Acrobat Reader DC to use the Export PDF service The Adobe Export PDF service lets you convert an existing PDF file into Word, Excel, PowerPoint, and RTF formats..

    You can also use this service online https://cloud.acrobat.com/exportpdf

    Regards,
    Aadesh

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    1 reply

    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Jan 29, 2016 12:39 PM UTC

    Hi bsja22228670,

    Make sure you are Signed In Adobe Acrobat Reader DC to use the Export PDF service The Adobe Export PDF service lets you convert an existing PDF file into Word, Excel, PowerPoint, and RTF formats..

    You can also use this service online https://cloud.acrobat.com/exportpdf

    Regards,
    Aadesh

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