I just bought Adobe convert files and my credit card has been charged but it won't work and I have not received email confirmation.

Forum|Forum|11 years ago
January 9, 2015
4 replies
436 views

I have just purchased the conversion plan and have been charged but have not received email confirmation and the product will not work but takes me back to subscribe.

This topic is closed to new replies. Start a new post to keep the conversation going.

S

Sara_Forsberg

Inspiring

Hi mmj772,

I don't see any record of a subscription purchase under the email address that you use here in the forums. Is it possible that you used a different email address to sign up? Or, did you purchase the subscription from an app store via your mobile device? If that's the case, then you would need to contact the app store to resolve any issues with your subscription, as Adobe doesn't handle those subscriptions.

Best,

Sara

mmj722Author

Participant

Dear Sara, thank you for replying! I may have signed up with gmail: [removed by moderator]. It was not obtained via an app but came with my Windows as a basic, free program. Could you please help me to access it? My Mastercard shows it as a pending transaction.

Thanks again,

Marguerite

S

Sara_Forsberg

Inspiring

Hi Marguerite,

We don't have an account for you under the gmail address. I'm flummoxed as to why nothing is showing up for you under this email address. When you say that it "came with Windows" are you referring to Adobe Reader? And you signed up via Reader?

I think it might be good to Contact Customer Care to see if they can track down your order, because I'm sure not seeing it. I apologize for the inconvenience.

Best,

Sara

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.