Apparently, I got caught in a down period of the system that handles new purchases. After a while, Export PDF did just what is was supposed to. The problem was that it didn’t know it had been paid for until the glitch was fixed, or so it seems.

The remaining problem is that while it was in the glitchy period, my profile showed no orders and no purchases. So, of course, I concluded that something went wrong when I ordered (even though I got the email confirmation), so I ordered again. Now I may get billed twice.

Is there some way to see that I’m not billed twice?

Thanks vey much.

Jerry

[private infomration removed by moderator]

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S

Sara_Forsberg

Inspiring

Hi Jerry,

Not to worry! I just checked your account, and you have just the one subscription (our system catches the duplicates). If you do happen to see an odd charge, please let us know. But I think all is well!

Enjoy the weekend,

Sara

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