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A
Anonymous
October 29, 2014
Question

i just bought the adobe, converting pDF files to word etc. and don't see it working

  • October 29, 2014
  • 2 replies
  • 1143 views

what's going on with this

    This topic has been closed for replies.

    2 replies

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 29, 2014

    Hi bona life,

    I checked your account and see that you have two ExportPDF subscriptions. One placed today (which is still pending), and one placed back in July.

    What happens when you log in to https://cloud.acrobat.com with your Adobe ID and password?


    Best,

    Sara

    A
    Anonymous
    October 29, 2014

    ?I thought I already had one but when I tried to convert a PDP file to word it won't do it.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 29, 2014

    What happens when you try to convert a file? Do you get an error message? And, are you trying to convert via the ExportPDF website, or from within Adobe Reader?

    (I would like to cancel one of your accounts for you, and process a refund, as you don't need to have two. Is that OK?)

    Best,
    Sara

    T
    Test Screen Name
    Legend
    October 29, 2014

    What did you buy?

    What do you try?

    What happens?

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