I just by abobe reader and when I try to transfer my file from into pdf it's say that I cant do it

Hi helenelive,

Just checking in to see whether you're able to use your subscription now. If not, please clear your browser cache, and then try logging in directly to https://cloud.acrobat.com. If you're receiving an error message, please let us know what it is.

Please let us know how it goes.

Best,

Sara

Hi helenelive,

I've checked your account: Your Adobe PDF Pack subscription is still pending. Once the order finishes processing, you should be able to log in to https://cloud.acrobat.com and create PDF files.

Best,
Sara