I just paid to upgrade my acrobat reader but it won't convert to Word because it's over 100 MB. Just wasted an hour signing up and looking for contact help. How do I cancel this without having to give you guys money for misleading me about your produ

I just paid to upgrade my acrobat reader but it won't convert to Word because it's over 100 MB. Just wasted an hour signing up and looking for contact help. How do I cancel this without having to give you guys money for misleading me about your product? Thanks!