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I just purchased Adobe Export PDF and it tells me my subscription has expired after I signed in. Why?
I purchased this morning the Adobe Export PDF and when I open a PDF document on my desktop, it tells me that my subscription has ended.
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Hi Jillr,
Your account information says that you have an active subscription of Adobe Export PDF.
1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.
2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions
3- Check online through https://cloud.acrobat.com/ Sign Out and Sign In once.
You may also see- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Regards,
Akanchha
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