I just purchased Adobe Export PDF and it tells me my subscription has expired after I signed in. Why?

Question

I purchased this morning the Adobe Export PDF and when I open a PDF document on my desktop, it tells me that my subscription has ended.

AkanchhaS8194121 · Accepted Answer

Hi Jillr,Your account information says that you have an active subscription of Adobe Export PDF.1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions3- Check online through https://cloud.acrobat.com/ Sign Out and Sign In once.You may also see- Using Adobe Export PDFYou may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).Regards,Akanchha