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rebeccaf70867
Participant
January 9, 2016
Answered

I just signed up with adobe so I could export my pdf files into word documents, so I could make changes to them, and a lot of the stuff on the pages changed to symbols. How can I prevent this, because it defeats the purpose if I can't do anything wit

  • January 9, 2016
  • 1 reply
  • 367 views

I just signed up with adobe so I could export my pdf files into word documents, but when I do this half of everything on the page becomes symbols (the handwritten stuff). How can I change this? It defeats the purpose of purchasing this if I can't do what I need to do.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Bonniem,

    Sorry for the trouble you had, would you mind elaborating your query/issue? Can you let us know more about what’s happening? Are there any specific error codes or messages?

    I have checked the record with your current Adobe ID and found that you are subscribed to Adobe PDFPack services, you can access the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    You can also use the freeware Adobe Reader to access the services of Adobe PDFPack, download Adobe Reader Adobe - Adobe Acrobat Reader DC Distribution sign-in with your current Adobe ID and password.

    For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    If you have a different query/issue, feel free to update this discussion for any further assistance.

    Thanks,

    Anand Sri.

    [Moving from Acrobat Reader to Document Cloud PDF services ]

    1 reply

    AadeshSingh
    AadeshSingh
    Participating Frequently
    January 9, 2016

    Hi rebeccaf70867,

    Try using Export PDF online https://cloud.acrobat.com/exportpdf.

    Check if you get same result.

    Regards,
    Aadesh

    B
    bonniem4014518
    Participant
    July 9, 2018

    i dont understand

    AnandSri
    AnandSriCorrect answer
    Legend
    July 9, 2018

    Hello Bonniem,

    Sorry for the trouble you had, would you mind elaborating your query/issue? Can you let us know more about what’s happening? Are there any specific error codes or messages?

    I have checked the record with your current Adobe ID and found that you are subscribed to Adobe PDFPack services, you can access the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    You can also use the freeware Adobe Reader to access the services of Adobe PDFPack, download Adobe Reader Adobe - Adobe Acrobat Reader DC Distribution sign-in with your current Adobe ID and password.

    For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    If you have a different query/issue, feel free to update this discussion for any further assistance.

    Thanks,

    Anand Sri.

    [Moving from Acrobat Reader to Document Cloud PDF services ]

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