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JaneB_Evergreen
Participating Frequently
April 20, 2015
Question

I just started using Adobe Send but customers are not receiving my emails

  • April 20, 2015
  • 1 reply
  • 1203 views

I am using Adobe Send to send pdf files to my customers. I choose my files, enter my customers email address & copy me...hit send.

However, my customers and myself are not getting my emails...anyone else have this happen? How do I fix? I can't track the emails if my recipients are not receiving them?!

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1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
April 20, 2015

Hi JaneB_Evergreen,

I've just checked Adobe Send & Track, and everything seems to be in order there.

Please ask your customers to check their spam or junk mail folders, to see whether your emails have landed there. You can also check activity on the files you've sent by logging in to your account at https://cloud.acrobat.com/files, and clicking the file you sent on the Sent Files list.


Best,

Sara

J
JaneB_EvergreenAuthor
Participating Frequently
April 20, 2015

Thank you Sara,

I know my account is set up properly.

I am copying myself on all these emails. I am not getting them either, and they are not in my junk folder. I tried sending about 10 emails this week, all were copied to my email address as well... I only received 2 of the 10.

I can see where they were all "sent' in my account.

However, they were not "received" in my in box (or junk), nor my customers ... this is so frustrating.

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