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jamies72
Participant
March 11, 2014
Answered

I keep getting sent to the pricing page

  • March 11, 2014
  • 2 replies
  • 844 views

What is the deal? I payed for a service that I can't use. I keep getting sent to the pricing page

    This topic has been closed for replies.
    Correct answer pranavj

    Hi Jamie,

    I apologize for the inconvenience.

    I can see you have paid for the service(ExportPDF subscription) however normally it would take 24 hours to get the service activated. I would request you to wait for 24 hours.

    Moreover, i can see you have paid twice for this subscription so i'm getting one order cancelled and initiate a refund on that. Refund would reflect in your account in 5-7 working days.

    Regards,

    ~Pranav

    2 replies

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    March 11, 2014

    Hi Jamies72,

    Welcome to Adobe Forum,

    The duplicate order number AD011611928 has been cancelled, the charge has not been yet transacted from Bank.

    Regards,

    Rajshree

    pranavj
    Adobe Employee
    pranavjCorrect answer
    Adobe Employee
    March 11, 2014

    Hi Jamie,

    I apologize for the inconvenience.

    I can see you have paid for the service(ExportPDF subscription) however normally it would take 24 hours to get the service activated. I would request you to wait for 24 hours.

    Moreover, i can see you have paid twice for this subscription so i'm getting one order cancelled and initiate a refund on that. Refund would reflect in your account in 5-7 working days.

    Regards,

    ~Pranav

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