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SteveInFallon
SteveInFallon
Participant
June 9, 2019
Answered

I lost the ability to export to word with the new updates

  • June 9, 2019
  • 3 replies
  • 1148 views

does anyone else have this problem

This topic has been closed for replies.
Correct answer SteveInFallon

Thank you for contacting me. Microsoft helped me perform a clean install. Everything is working fine now for how long I don't know. I was unable to perform a format and reinstall on my system.

3 replies

SteveInFallon
SteveInFallonAuthor
Participant
June 10, 2019

I tried to do this as you asked and it did not work. I clicked on export a PDF to word in Acrobat.

AkanchhaS8194121
AkanchhaS8194121
Legend
June 20, 2019

Hi SteveInFallon,

I believe you have again tried to Export PDF through desktop application. Please go to web interface Adobe Document Cloud  and try exporting the file from here.

Is it still causing trouble? If yes, then what's the error coming up? Can you share the screenshot (if any) https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

Thanks,

Akanchha

SteveInFallon
SteveInFallonAuthorCorrect answer
Participant
June 21, 2019

Thank you for contacting me. Microsoft helped me perform a clean install. Everything is working fine now for how long I don't know. I was unable to perform a format and reinstall on my system.

AkanchhaS8194121
AkanchhaS8194121
Legend
June 10, 2019

Hi SteveInFallon,

I assume you are working with the desktop application Adobe Reader DC. When you say "lost the ability to export to word" what does it exactly means.

Would you mind checking the same via web interface: Adobe Document Cloud see if that lets you export the PDF.

Do share the result.

Thanks,

Akanchha

try67
Community Expert
try67Community Expert
Community Expert
June 9, 2019

Works fine for me. What updates are you referring to, exactly? How are you accessing the service?

SteveInFallon
SteveInFallonAuthor
Participant
June 10, 2019

Office 2019

I reinstalled windows 10 and office and no luck.

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