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I'm logged but my file won't convert
I'm wondering why when I have my subscription renewed and when I'm logged in I receive the error message and it won't convert - in the past I could do it from the adobe site but that's not working
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Hi Sarahl,
Sorry to hear the inconvenience caused.
Please try the following steps-
1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if it still doesn't work.
Regards,
Akanchha
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