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sarahl26656583
sarahl26656583
Participant
June 26, 2018
Answered

I'm logged but my file won't convert

  • June 26, 2018
  • 1 reply
  • 535 views

I'm wondering why when I have my subscription renewed and when I'm logged in I receive the error message and it won't convert - in the past I could do it from the adobe site but that's not working

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    Correct answer AkanchhaS8194121

    Hi Sarahl,

    Sorry to hear the inconvenience caused.

    Please try the following steps-

    1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

    2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

    3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

    4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

    You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    June 27, 2018

    Hi Sarahl,

    Sorry to hear the inconvenience caused.

    Please try the following steps-

    1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

    2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

    3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

    4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

    You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if it still doesn't work.

    Regards,

    Akanchha

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