When I change the docs into docx there are always a few items off. I have the basic Adobe service - is there a service where I can actually work in the pdf format? Is this an upgrade?
No service for what you describe.
Rather you would purchase, install and use Acrobat.
However, PDF forms can be processed (filled in) with Adobe Reader XI.
(Note - PDF FORMS -- those made with Acrobat which are "acroforms" or those made with Adobe LiveCycle Designer - which make up a lot of the government inventory of forms (these are "xfa" forms - xml wrapped in PDF - sort of a "pig in a blanket").
On any apple platform you have to keep the apple default PDF viewer (preview) away of all PDFs always. This application is "PDF hostile" for PDF forms.
Be well...
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