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Tony58721
Tony58721
Participant
July 25, 2018
Question

I'm trying to attach a data file with Adobe Send and Track. Adobe says it wants me to log in. I am already logged in. What am I missing?

  • July 25, 2018
  • 1 reply
  • 605 views

I'm trying to attach a data file with Adobe Send and Track.  Adobe says it wants me to log in.  I am already logged in.  What am I missing?

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 27, 2018

Hi Tony,

While attaching the data file, are you getting this message on Adobe Reader  DC desktop application of on web?

You may try the following for testing purpose-

1- Check with a different file and try sending that.

2- If you are working on desktop application Adobe Reader DC, check at the upper right corner whether you see your name there or not?

3- Check online via https://cloud.acrobat.com/send  and see if that works.

4- If it works online then uninstall the desktop application using cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and install again Adobe Acrobat Reader DC Install for all versions

Hope this works.

Regards,

Akanchha

E
edouglasjensen
Participant
July 30, 2018

I have the same problem. My Acrobat Pro DC subscription has the latest version of Acrobat, I have all Windows 10 updates installed, my Outlook 2016 is part of Office 365. When I try to Attach a file with Send and Track, I am told that my Adobe ID isn't available and I should log in. I am already logged into Acrobat Pro DC. I AM able to log into Adobe PDF Services and send a file that way, but I would like the Outlook plug-in to work also. Thank you.

jensen@real-time.org

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