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tillyh86673839
tillyh86673839
Participant
April 10, 2018
Question

I'm trying to combine files and keep getting 'conversion failure'.

  • April 10, 2018
  • 2 replies
  • 584 views

I'm trying to combine files and keep getting 'conversion failure'. I have tried many files, even ones I have combined in the past and know should work but this error keeps occurring. help?

This topic has been closed for replies.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 13, 2018

Hi All,

We are not able to reproduce the issue at our end. We will highly appreciate if you help us with the following pieces of information so that we can try to reproduce this issue:

  • Which browser are you using while getting the error message? And, what is the version of the browser?
  • If freeware Adobe Reader is installed, what is the dot version of Reader installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Which security software is installed?
  • Is it a Mac or Windows machine and what is the version of operating system installed?

Will wait for your response.

Regards,

Anand Sri.

tillyh86673839
tillyh86673839Author
Participant
April 16, 2018

Hi all,

We are still having this issue with combining. Our IT company also logged into our account at their offices but this also failed. So we believe this is not an issue with our internet connectivity.

This problem is also not with a specific PDF or document - I have tried many different files and nothing will combine. I have also tried just combing 2 files together instead of several and this also does not work.

Our annual package renewed on 14th April, I thought this may resolve the issue but I've tried to combine again this morning and it is still not working.

AkanchhaS8194121
AkanchhaS8194121
Legend
April 17, 2018

Hi All,

Thanks for trying the troubleshooting steps suggested above.

As the issue still persist, so we would request you to please refer to the help document-

An error occurred while trying to access the service | unable to connect to PDF services and try the troubleshooting steps suggested.

Let us know if it's still doesn't make any difference. And do let us know the latest on this and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update on this.

Regards,

Akanchha

AkanchhaS8194121
AkanchhaS8194121
Legend
April 12, 2018

Hi Tillyh,

Sorry to hear the inconvenience caused.

Could you please try combining the fine once again today, ad see if the issue still persist? As this seems to be an intermittent issue because of internet internet connectivity.

So would you please try a different internet connection for testing purpose and see if that makes any difference.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

For any troubleshooting you may refer to -Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

If it is specific to one PDF, is it possible to share the PDF file with us so that we can test the same at our end?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Please do share the update on this, which would help us identifying the route cause of the problem.

Regards,

Akanchha

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