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rachaelw39413183
rachaelw39413183
Participant
July 29, 2015
Answered

I'm trying to convert PDFs to word file. I've purchased software but every time I press export it takes me back to paying in page even though I've already paid

  • July 29, 2015
  • 1 reply
  • 934 views

‌eevery time I try to export PDFs file to save as word I'm redirected back to purchase page but I've already paid. Please help x

      This topic has been closed for replies.
      Correct answer AkanchhaS8194121

      Hi Jillb,

      We have checked your account but couldn't find any active subscription under the current account. You might have made the purchase under a different email address.

      Adobe Export PDF is a Document Cloud service, which works online via web browser https://cloud.acrobat.com/

      However, you can use it via web browser Adobe Reader DC- Adobe Acrobat Reader DC Install for all versions

      You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

      For any troubleshooting, refer to-  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). 

      Hope this helps.

      Regards,

      Akanchha

      1 reply

      M
      MobileDeveloperCK
      Legend
      July 29, 2015

      Hi,

      Are you using the desktop Reader app on a Windows or Mac or the mobile Reader app on an iPad/iPhone or Android tablet/phone?

      Which online subscription service did you purchase?  Would you double-check the subscription name in the confirmation email from Adobe?

      Have you already signed in with the same Adobe ID that you used to purchase the subscription?

      jillb58424703
      jillb58424703
      Participant
      April 21, 2018

      I am using my windows on my computer.  I purchased the $1.99 per month, but paid for the year to convert documents.

      jillb58424703
      jillb58424703
      Participant
      April 21, 2018

      Yes, it shows I am signed in.

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