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R
rcainvestmentco
Participant
September 8, 2014
Question

i need a help , can't export word anymore

  • September 8, 2014
  • 1 reply
  • 446 views

can't export word

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
September 8, 2014

Hi rcaininvestmentco,

What happens when you try to convert PDF files to Word? Are you unable to log in, or do you receive an error when you try to convert (and if so, what is that error)?

I'm eager to help, but need a little more information to go on.


Best,

Sara

R
rcainvestmentcoAuthor
Participant
September 8, 2014

i'm able to log in , download , but can't download to convert to word

On Mon, Sep 8, 2014 at 10:05 AM, Sara.Forsberg <forums_noreply@adobe.com>

S
Sara_Forsberg
Inspiring
September 8, 2014

I checked your account, and see that you do have an active ExportPDF subscription. Are you, by chance, trying to convert from within Reader? If so, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates. You should be using version 11.0.07, as earlier version could prevent you from logging in to the Acrobat online services.


Best,

Sara

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