I need to cancel a order I just placed

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I need to cancel a order I just placed?

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nancyk2372095

Participant

I JUST PLACED AN ORDER BY MISTAKE. NANCY KERR

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is an open forum, not Adobe support, please do not post personal information]

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John T Smith

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

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ronaldt41464657

Participant

Your website is very confusing. I want to cancel the order (0283123623) I just placed since I was unable to download and can't get help from you in doing so. Please cancel order and refund money to my credit card.

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Szalam

Community Expert

ronaldt41464657 wrote:
Your website is very confusing. I want to cancel the order (0283123623) I just placed since I was unable to download and can't get help from you in doing so. Please cancel order and refund money to my credit card.

These forums aren't the official way to contact Adobe. These are user-to-user, public forums. Now, often Adobe employees do peek in and help, but it's not guaranteed. You should contact Adobe via chat or telephone for issues with orders.

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kid4ever63Author

Participant

how do I call someone to cancel a order I just placed

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Sara_Forsberg

Inspiring

HI kid4ever63,

I can take care of that for you. But, I just checked your account using the email address that you use here, and I don't see any order information. Did you perhaps use a different email address to sign up?

Best,

Sara

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