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克
克己中4943786
Participant
March 11, 2015
Question

I need to cancel my annual subscription for Adobe export pdf.

  • March 11, 2015
  • 3 replies
  • 776 views

I was trying hard to cancel my annual subscription for Adove export pdf throught internet but in vain. I looks liks impossible to canel it from Japan.

May I cancel it now?

This topic has been closed for replies.

3 replies

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 11, 2015

Hi 克己中,

I'm sorry that you were having trouble canceling you subscription. I've canceled it for you, and you should receive a full refund in your account within 5-7 days, as you requested cancelation within 30 days of signing up.

Best,

Sara

克
克己中4943786Author
Participant
March 11, 2015

Hi Sara san,

I highly appreciate for your quick arrangement for cancellation of my annual subscription.

I am so impressed with your sincere/fare action for me.

Best regards

Katsumi Nakajima

中島克己

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 11, 2015

Hi Katsumi,

It was my pleasure to help you. Please let us know if there's anything else we can do for you.

Best,

Sara

pwillener
pwillener
Legend
March 11, 2015

→ メンバーシップまたはサブスクリプションのキャンセル | Acrobat.com オンラインサービス

[topic moved to Acrobat.com Services forum]

markl96834852
markl96834852
Participant
March 11, 2015

I too, want to cancel. They have puposely designed it so you can't. I have read hundreds of complaints. They are crooks and thieves.

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 11, 2015

Hi markl,

Please Contact Customer Care; an agent will be able to help you cancel your Acrobat subscription (I'm able to cancel Acrobat.com subscriptions, but don't have the appropriate access to cancel annual Acrobat subscriptions).

Please let me know if you run into trouble contact Customer Care, and I'll help move things along.


Best,

Sara

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