I ordered adobe pdf pack on 2.15.15 and I haven't gotten approval yet....can you tell me why?

When do I get approval to use product ? I ordered online 2/15/15

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Participating Frequently

I have an email about my order..but not a confirmation email.

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Inspiring

Hi annazmisty,

I've checked your account, and all is well there. Are you unable to log in?

What happens when you try to log in to http://cloud.acrobat.com with your Adobe ID and password?

If you haven't received confirmation from Adobe, please check your spam/junk mail folder.

Best,

Sara

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Participating Frequently

I can login....but I have no products.

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Inspiring

Hi annazmisty,

What do you see when you're logged in? Do you see these tabs across the top?

What happens when you try to use ExportPFD or Create PDF?

Best,

Sara

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