I paid for a trial month of I think the premium package of working & editing pdf etc. (Do not know the name)

I have has to reboot my machine to factory setting and I am only 2 weeks into the trial. I have tried for 2 days to get assistance from Adobe as to my monthly subscription or download & how to reinstall or continue using the product. Excuse me it was not a trial it was a monthly fee of I believe S24.00. I was planning on including or upgrading to the other packages as I currently use Coral Draw and would like the real thing! I cancelled the subscription due to the fact I received no assistance I resorted to writing in this forum as even with a paid subscription I cannot get a human to help me. Whenever I follow a link for assistance I just get more ''questions wanting to know my product password and product type'' - I do not know if its Adobe + GHA Exceptional or PhotoITT + Special features if you get my point. I was wanting to upgrade but decided instead to cancel the subscription due to no assistance. I was actually enjoying the package. . If by any chance a human being from Adobe can assist in at least letting me have access to the month I have already paid. I would appreciate it.

Message was edited by: Neil Enns, removed personal contact information.