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hickem1938
Participant
December 30, 2014
Question

I paid for Acrobat Pro membrship and received confirmation , paid for by my Amereican Express. I tried to download the software but got a message that my purchase couldn't be verified.

  • December 30, 2014
  • 1 reply
  • 310 views

The confirmation  # is AD014846990 and order date is Nov. 23, 2014.  Please advise asap.

Mike Hickey

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 30, 2014

    Hi Mike,

    Did you receive a verification email when you subscribed? If not, please check your junk mail folder. You'll want to follow the link in that email to verify your purchase.

    Also, make sure that you're signing in with the same Adobe ID and password that you used when signed up.

    Best,

    Sara

    H
    hickem1938Author
    Participant
    December 30, 2014

    Thanks, Sara. Adobe support just fixed the problem about 30 minutes ago. Thanks much for your response.

    Happy New Year.

    Mike

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    December 30, 2014

    Glad to hear that you're up and running! Happy New Year to you as well!


    Best,

    Sara

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