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larry1951
larry1951
Participant
January 26, 2015
Answered

I paid for basic program to convert PDF to Word or Excel - how to operate??

  • January 26, 2015
  • 2 replies
  • 420 views

I paid for the basic program to convert PDF's to Word or Excel Documents.  When I pull up the PDF I want to export and click on export icon in the tool bar it takes me back to sign up for the service which I have already paid for and received email confirmation - help!!!

    This topic has been closed for replies.
    Correct answer Test Screen Name

    1. Make sure you signed up for "ExportPDF" or "PDF Pack", not something else.

    2. Check you are signing in with the SAME Adobe ID used to subscribe.

    3. If no good, go to Manage Account on Adobe's site and check your subscription is active. (If you just paid it can take up to 48 hours for some reason).

    2 replies

    pwillener
    pwillener
    Legend
    January 27, 2015

    Can you sign-in at https://cloud.acrobat.com/exportpdf directly?

    [topic moved to Acrobat.com Services forum]

    T
    Test Screen NameCorrect answer
    Legend
    January 26, 2015

    1. Make sure you signed up for "ExportPDF" or "PDF Pack", not something else.

    2. Check you are signing in with the SAME Adobe ID used to subscribe.

    3. If no good, go to Manage Account on Adobe's site and check your subscription is active. (If you just paid it can take up to 48 hours for some reason).

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