I paid for ExportPDF and now it won't let me use it

I paid for ExportPDF 2 months ago, now it won't let me use it.

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Community Manager

[discussion moved to Document Cloud PDF services forum]

Community Manager

Could you please specify more on the same as where exactly you are facing the trouble.

What exactly happens when you try to convert your PDF to other format?

Are you using Adobe Reader (what version) or signed in at "https://cloud.acrobat.com/exportpdf"?

Do you get any specific error message? If yes, then please share the screenshot of the same.

Let me know more so that I can help resolving your issue.

Regards,

Anubha

Participant

I am so flustered myself. This service thus far is the biggest RIP-OFF.

Community Manager

Hi Johnw,

I've checked your account, and your subscription is active. What problems are you running into? We'd love to help...

Best,
Sara

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