I paid for my PDF pack for a year now it is telling me that i need to subscribe to use it. Please help.

Question

I paid for my PDF pack for a year now i am unable to access it and it is saying i need to subscribe again.

AkanchhaS8194121 · Answer

Hi Rebekahy,

As per the account information it seems like you are a subscriber of Adobe PDF Pack.

Adobe PDF Pack is an online service that you can use online via https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

Let us know if this doesn't fix the problem.

Regards,

Akanchha

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