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amandal51201543
Participant
June 1, 2018
Answered

I paid for PDF Export and want to upgrade to pdf pack

  • June 1, 2018
  • 1 reply
  • 525 views

Hello,

I already paid for PDF Export ($23.99) and want to upgrade to pdf pack which includes the items in PDF Export.  When I go to pay for PDF pack, it doesn't give me credit towards the amount I have already paid. 

How can I just do an upgrade and not have to pay the full price of PDF Pack of $69.99, and just pay the difference from what I already paid.

Thank you

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Amandal,

Looking at the information shared above, it seems that you have Existing subscription of Adobe Export PDF which you would like to upgrade to the PDF Pack?

You may refer to the help document Manage your Creative Cloud membership and follow the steps suggested here.

If that doesn't help, then you may refer to the steps below and contact to the customer care-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 1, 2018

Hi Amandal,

Looking at the information shared above, it seems that you have Existing subscription of Adobe Export PDF which you would like to upgrade to the PDF Pack?

You may refer to the help document Manage your Creative Cloud membership and follow the steps suggested here.

If that doesn't help, then you may refer to the steps below and contact to the customer care-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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