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lauriel50178684
lauriel50178684
Participant
Feb 9, 2015 9:55 PM UTC
Question

I plan to purchase a new computer. How do I transfer my subscription to a new device?

I plan to purchase a new computer.  How do I transfer my subscription to a new device?

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    2 replies

    Sara_Forsberg
    Inspiring
    Feb 10, 2015 1:42 AM UTC

    Hi lauriel50178684,

    If you're referring to an Acrobat.com online subscription, you can simply log on to https://cloud.acrobat.com via a web browser on your new computer.

    If you purchased an Acrobat subscription, you can redownload that from https://cloud.acrobat.com/acrobat.  This pages offers some great step-by-step instructions for downloading and installing an Acrobat subscription: Acrobat XI Subscription | Download and install


    Best,

    Sara

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    lauriel50178684
    lauriel50178684Author
    Participant
    Feb 10, 2015 3:20 AM UTC

    I purchased Creative Cloud single-app membership for Acrobat Pro (one-year, prepaid) and have it installed on a Mac Notebook. I plan to purchase a new Mac computer.  The Apple techs are telling me that they can not move the Acrobat Pro to the new computer and that I must purchase a new subscription on the new computer.  I purchased the subscription one week ago - obviously I'm not going to purchase another one.  How do I download it to a new computer when I have a single-app membership that is already downloaded to a computer?

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