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A
Anonymous
February 2, 2015
Question

I pulled up one of my PDF files and got the option to convert to a word file. I said OK and it converted every PDF file on my computer to a Word file and now I don't have any options to create or save as a PDF format.

  • February 2, 2015
  • 1 reply
  • 344 views

I pulled up one of my PDF files and got the option to convert to a word file.  I said OK and it converted every PDF file on my computer to a Word file and now I don't have any options to create or save as a PDF format.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    February 2, 2015

    Hi Carolyn,

    It sounds as though the filename extension association has become confused on your system. It's odd that it happened after conversion, but it should be easy to fix nonetheless.

    Here are some instructions for changing file associations on both Mac OS and Windows:

    Please let us know if you have additional questions.

    Best,

    Sara

    A
    Anonymous
    February 3, 2015

    Thank you. I got it back to normal somehow but not sure how. But my now

    my PDFs will not print. My word, publisher and excel print ok. And I can

    no longer convert my word, publisher and excel files to PDF's. I could

    before. What now?

    Thanks!

    Carolyn

    On Mon, Feb 2, 2015 at 2:00 PM, Sara.Forsberg <forums_noreply@adobe.com>

    S
    Sara_Forsberg
    Inspiring
    February 4, 2015

    Hi Carolyn,


    What happens when you try to print PDF files, or convert files to PDF? Do you receive an error message? What version of Acrobat are you using (and are you on Mac OS or Windows)? Please tell me a bit more about what happens when you try to convert/print PDF files and should be able to pinpoint a solution.


    Best,

    Sara

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