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Viv Reynecke Photography
Viv Reynecke Photography
Participant
May 19, 2015
Answered

I purchased Adobe PDF Pack and cant use it...

I purchased Adobe PDF pack in January and  I cannot use it.  I am trying to licence it and it is asking for my serial number.  I am looking at the invoice but don't see a serial number

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    May 19, 2015

    Hi Vivian,

    There is no serial number for PDF Pack, and it will never ask you for one.

    It sounds as if, you have paid for PDF Pack and downloaded Acrobat Pro. Two different things, completely.

    PDF Pack has nothing to do with editing PDFs (except by converting to Word).

    In order to use Adobe PDF pack you need to login at https://cloud.acrobat.com/ using your Adobe ID & password.

    Please refer to this KB doc. for help Using Adobe PDF Pack.

    Let me know if you have any further query or need any assistance.

    Regards,

    Aadesh

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    4 replies

    cabot28777084skx4
    Participant
    March 8, 2023

    I purchased Adobe Pro yesterday and can't use it.

    Maybe it did not download properly.

     

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    May 19, 2015

    Hi Vivian,

    There is no serial number for PDF Pack, and it will never ask you for one.

    It sounds as if, you have paid for PDF Pack and downloaded Acrobat Pro. Two different things, completely.

    PDF Pack has nothing to do with editing PDFs (except by converting to Word).

    In order to use Adobe PDF pack you need to login at https://cloud.acrobat.com/ using your Adobe ID & password.

    Please refer to this KB doc. for help Using Adobe PDF Pack.

    Let me know if you have any further query or need any assistance.

    Regards,

    Aadesh

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    Fred255489493gep
    Participant
    August 6, 2022

    This is to much trouoble 

    just cancel my order ..... I am not pleased with your product

     

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    August 14, 2022

    Hi Fred,

     

    Sorry for the delay in response.

     

    If you have not already canceled the subscription, please use the steps suggested in the following help document: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html.

     

    We do not have access to make changes to the account. If you need help, please contact the support team as mentioned in the document.

     

    Thanks,

    Meenakshi

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