Skip to main content
hpmg
Participant
Nov 12, 2014 10:44 PM UTC
Question

I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Rave
    Rave
    Participating Frequently
    Nov 13, 2014 11:21 AM UTC

    Hi hpmg,

    It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?

    It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.

    Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf  and check if that works for you.

    Regards,

    Rave

    Translate
    pwillener
    pwillener
    Legend
    Nov 13, 2014 2:12 AM UTC

    [topic moved to Acrobat.com Services forum]

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices