I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

Question

I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

Rave · Answer

Hi hpmg,It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf and check if that works for you.Regards,Rave

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