I purchased the PDF Monthly Pack and I cannot open my files on my company software. I click a document and a screen comes up asking me to purchase something. I already have. Also prior to purchasing the PDF Pack I had was able to open my company docu

I purchased the PDF Monthly Pack and I cannot open my files on my company software. I click a document and a screen comes up asking me to purchase something. I already have. Also prior to purchasing the PDF Pack I  was able to open my company documents. WTF Thank you