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A
at703942
Participant
February 13, 2015
Question

I recently bought the subscription to convert PDF to Word. When I try to convert a file, it takes me to the subcribtion page even though I paid for it already. This is very frustrating.

  • February 13, 2015
  • 1 reply
  • 244 views

I  recently bought the subscription to convert PDF to Word. When I try to convert a file, it takes me to the subcribtion page even though I paid for it already. This is very frustrating.

This topic has been closed for replies.

1 reply

RahulTyagi_
RahulTyagi_
Participating Frequently
March 15, 2015

Hi Anita,

We regret for the inconvenience caused to you, I would like to know certain facts in order to assist you more accurately:

  • Are you still unable to use the service?
  • How exactly are you trying to convert your pdf file?
  • Are you logged in using the same adobe ID using which you purchased the subscription?
  • Which URL are you using to access the online service?


Regards,

Rahul

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