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Anonymous
Oct 15, 2015 10:34 AM UTC
Answered

I recently downloaded Adobe reader dc... i am trying to open a document on my USB drive.. however the file is not opening. It says "File cannot be found".

I recently downloaded Adobe reader dc... i am trying to open a document on my USB drive.. however the file is not opening. It says "File cannot be found".

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Anubha Goel
Anubha GoelCorrect answer
Participating Frequently
Oct 15, 2015 11:55 AM UTC

Hey sam1502,

Let me know what happens if you copy files from the USB drive to your desktop and then open it in Reader.

If the error persists, then try disabling Protected Mode under "Edit > Preferences > Security (Enhanced)" and see if that helps.

Let me know.

Regards,

Anubha

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3 replies

Anubha Goel
Anubha GoelCorrect answer
Participating Frequently
Oct 15, 2015 11:55 AM UTC

Hey sam1502,

Let me know what happens if you copy files from the USB drive to your desktop and then open it in Reader.

If the error persists, then try disabling Protected Mode under "Edit > Preferences > Security (Enhanced)" and see if that helps.

Let me know.

Regards,

Anubha

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    Anonymous
    Oct 15, 2015 12:11 PM UTC

    It is working after disabling protected mode. Thanks a lot.

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    Anubha Goel
    Anubha Goel
    Participating Frequently
    Oct 15, 2015 12:15 PM UTC

    Hi sam1502,

    Your welcome.

    I'm glad that your issue is resolved

    Regards,

    Anubha

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