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E
emquam
Participant
March 28, 2014
Question

I renewed my monthly subscription, but can not create PDF's

  • March 28, 2014
  • 1 reply
  • 633 views

I renewed my monthly subscription today.  I just had to update my credit card information.  However, when I log in, I am asked to subscribe.  It does not allow me to create new PDF files.

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    1 reply

    prisciliana_
    prisciliana_
    Inspiring
    March 29, 2014

    I'm sorry you had trouble accessing the service. Occasionally there is a delay when you update credit card info. We are looking into the problem.

    Please try to log-in again. Once logged in, make sure you click on the service you have subscribed to.

    Let us know if you are still having trouble.

    Regards,

    Priscilla

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