Skip to main content
A
annamariai15294526
Participant
December 3, 2018
Question

I signed in my account. When I try to convert a file from PDF to WORD the system asks me to subscribe. Why?

  • December 3, 2018
  • 2 replies
  • 633 views

I already bought Adobe Export PDF package, which expire in march.

This topic has been closed for replies.

2 replies

R
riekertd45957334
Participant
December 7, 2018

I have the same problem why????

Adorobat
Adorobat
Participating Frequently
December 10, 2018

Hi riekertd,

This could be because of an outdated version of adobe reader installed on the machine or if you have signed using another email id on which you don't have a subscription. You may try the troubleshooting steps mentioned above and check if that resolves the issue.

You may also visit the following forum threads discussing the similar issue:

Sent to 'pricing' page on using Export pdf on Acrobat Reader DC

Unable to use Adobe PDF Pack, asking to to subscribe again.

Thanks,

Shivam

Adorobat
Adorobat
Participating Frequently
December 5, 2018

Hi annamariai,

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for export pdf.

Could you check if you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer:

Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices